OpenPro Customers Overview
OpenPro offers world-class accounting and business management software solutions for any size business and every business function. We at OpenPro are very customer service oriented. We have live chat lines available, email service and you can call us anytime at 714-378-4600.
Our customer service team is
dedicated to providing first-class support. Our success is measured
directly by the success of our OpenPro users.
Request information Here regarding OpenPro Software
FOR LIVE CUSTOMER SERVICE
OPENPRO Software
10061 Talbert Avenue #200
Fountain Valley, California 92708 USA
Voice: (714) 378-4600
Fax: (714) 964-1491
Start off strong...finish stronger.
Start with a plan.
You know what you're looking
for. Increased user productivity. Improved communications. Resource
optimization. Reduced costs. The question is: how are you going to get there?
Our consulting services provide answers.
Long before you take your new system live, we start making the OpenPro ERP system work for you. With 20 years' experience, we know how to ask the right questions to ensure that we thoroughly understand your company's information needs so you can take full advantage of the OpenPro system. In addition, our industry knowledge helps us move you through the implementation process because we are so focused on your business. And from planning through execution, we are prepared not only to help you reach your goals, but to increase your return on your already sound investment in the OpenPro ERP system.
Our service teams will make sure you receive the timely response, personal attention and prompt assistance you need - no matter where your business takes you. Working with your internal team, our experts will help you make a smooth, effective and efficient transition from old system to new, so you can avoid the false starts and delays that may otherwise mean lost productivity and profits.
Then, over the years, our ongoing Consulting Services will help you respond to changing business or market conditions to assure your continued success. So when you purchase Consulting Services, you're getting comprehensive support services and a strong, reliable company devoted to long-term partnerships.
We shine when it comes to implementation and a smooth transition. From the
beginning, you'll be assigned an experienced Enhanced Systems' consulting team
member as your primary coordinator to orchestrate our broad range of services.
In addition to focusing the work, this makes your job easier by giving you a
single point of contact to get you the answers you need as you need them. And we
work fast - it typically takes us just 60 days to initiate a live production.
The next job is to establish OpenPro in your existing business environment. Our
Implementation Program combines education, implementation consulting services
and proven methodology to help you take advantage of the OpenPro system's
powerful capabilities right from the start. It's a process that takes careful
planning and collaboration. As you work with our highly skilled Implementation
Consultants, you will see how quickly and easily you can achieve the results you
want.
Following software installation, our technical consultants will help you train your staff to for ongoing tasks such as installing additional modules, handling print documentation on demand and using an array of OpenPro installation tools. We will also help you set up security and establish users and peripheral devices such as printers on your OpenPro system.
And, if you are like many of our customers who have a lean IT staff or may not even have one at all, you'll find that our experts are an invaluable resource for additional help with your technical decisions throughout the transition and beyond.
Our
long-term commitment for your long-term benefit.
Our commitment to long-term partnerships is most evident in our range of
continuing support services. To keep your system running effectively and
efficiently over time, we offer a comprehensive program of periodic reviews and
consulting.
Solving
unique problems with application consulting.
Enhanced Systems' Application
Consulting services are designed to ensure OpenPro is optimized for your
business. Experts in finance, manufacturing, systems analysis and implementation
provide on-site consulting as needed. When you need specific issues addressed,
or when you have particular problems or questions, you get fast, courteous and
knowledgeable attention and support from our professionals.
Optimizing
performance with system consulting.
System Consulting helps you maintain and enhance system efficiency and
effectiveness as well as staff productivity. Whether you want to improve system
performance, resize your database or guarantee users satisfaction and
productivity, Enhanced Systems can help.
System consultants are available for on-site, expert analysis of simple or complex performance issues. Their concise reports include findings and recommendations, so you can anticipate problems before they arise and make future plans with confidence.
Ensuring
productivity with application reviews.
Change defines the business world. Survival is based on anticipating it. Our
periodic application reviews ensure that your OpenPro capabilities are maximized
for your business environment. Our team will review the system and make
recommendations based on their findings and your concerns.
Support Services include:
CONSULTING SERVICES
Planning, implementation and ongoing consulting services are aimed at creating a
system that continually meets and exceeds your needs and expectations.
PROJECT
MANAGEMENT
Project management is all about maintaining control. From project planning,
budgeting, performance and scheduling to ensuring flexibility, building teams,
defining resource requirements and setting milestones, our systems
implementation process makes the job easier.
IMPLEMENTATION
ASSISTANCE
Implementation is often a good time to review business practices and re-engineer
them in light of your new objectives. We can help each of your teams through
this key process and provide the technical assistance your IS team needs as well
as intensive hands-on training and practical expertise...all with a very
personalized approach.
EDUCATION
In addition to basic technical skills, we provide a complete instructional
package tailored to your needs. Early sessions include system basics, navigating
applications, functionality and simulations. We can also incorporate more
comprehensive skills with each user group based on their need.
No Enhanced Systems service is ever generic. Unlike other companies, we learn each functional area within your industry company and the tasks each person needs to do and we train on those specific tasks. So, instead of the large group classes of others, we teach your staff in small groups or one-on-one. This greatly reduces training time and costs and increases retention, because your people learn only what they need to know.
DATA
CONVERSION
Every system conversion involves bridging the old system to the new no matter
what the old system is. Part of our implementation system support for your IS
team includes discussing and demonstrating data manipulation techniques as
needed. This additional support can prove invaluable in making a timely and
successful cut-over.
Over the years, we've tackled some very challenging conversions, including converting data from a long-discontinued Winchester drive the manufacturer no longer supported. Even then, we captured the data and got the client up and running quickly and smoothly.
SUPPORT
In addition to knowledgeable phone support, we offer pager facilities for
emergencies and dial-up modem to expedite technical diagnostics. In most cases,
you can count on resolving your situation with one contact. Ongoing support
service is strongly recommended to make sure you get the most out of your OpenPro
system.
NEW
VERSIONS AND UPDATES
OpenPro is constantly evolving with latest best practices, technologies and
functionality. Our updates and new versions come from our observations, customer
and manufacturing industry ideas and government requirements. Unlike many larger
vendors, our size allows us to be our extremely agile, so we can incorporate new
functions, technologies and changes much faster than many others. In fact, we'll
often incorporate new customer requirements prior to the system's purchase.
SOFTWARE
MODIFICATIONS
Although most customers find the OpenPro system meets 80% or more of their
requirements, we can also perform specific software modifications. If other
customers can benefit from your change, it will be incorporated as a standard OpenPro
enhancement and we will support it as part of your standard maintenance
agreement.
Because we focus
exclusively on the projects-oriented manufacturing industry, OpenPro often
delivers a 90% or better fit right off the shelf. Best practices indicate
initially using the OpenPro system in its original version. After live
production, most users find that they no longer require the software
modifications they thought they would need. When modification is still required,
we work closely to understand and meet their requests efficiently and in a
cost-effective manner.
Ten Straightforward Ways to Add Value to Your Business
The combination of a Web based ERP system, SQL data engines and OpenPro Software.
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Increase employee productivity.Your employees share accurate, up-to-date information more easily,
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Make smarter decisions without wasting time.You can be more competitive with a complete overview of your business from any angle:
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Take advantage of OpenPro's SQL Options.Use OpenPro's Web Based ERP system and get a full SQL database engine.:
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Protect your business data.Protect your critical business data with a secure, integrated infrastructure:
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Grow your business at a price you can afford.As your business grows, so too can your business management solution, and the server upon which it's built all within an affordable budget:
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Connect employees, partners, and customers wherever they're located.Work without barriers in a global market: People can work from home, office or even clients sites.
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Focus on business, not on IT issues.For smaller, growing businesses with limited IT resources, OpenPro Standard keep it simple:
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Install quickly and easily.The automated, integrated setup can make it a snap to get the server up and running alongside the business solution:
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Run your small business on a proven platform.You can manage increasing transaction volumes in your OpenPro Standard system without increasing your technology investments:
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Reach more customers and serve them better 24 hours a day, seven days a week.Combine OpenPro Software and Servers and get a powerful way to increase customer satisfaction:
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